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Frequently asked questions
What is the difference between private and shared travel?
A private cab is reserved for your group. Shared travel reserves seats with other passengers and may use an assigned boarding point. Availability depends on the journey and date.
Do I need an account before planning?
You can browse and plan without signing in. Verify your mobile number before reserving. Keep the booking page open while you verify; password creation is not required during checkout.
How much do I pay now?
The review screen shows the total trip fare, the amount payable now and the remaining balance. An estimated fare is labelled explicitly. Review these amounts before continuing to payment.
Does payment confirm my vehicle?
Payment reserves your request. The vehicle and pickup arrangements are confirmed separately. Follow their status in My bookings.
How do I find my booking later?
Open My bookings and sign in using the mobile number you verified during checkout. Your booking contact can be different, but the verified account owns the booking.
Can I book for my parents or another traveller?
Yes. Use your own verified number for booking access and enter the traveller’s name and contact details on the review screen. Add coordination or assistance needs in Special request. Contact us to confirm what can be accommodated.
What if a payment fails or is still processing?
Check My bookings before trying another payment. If your bank shows a debit but the booking is not confirmed, contact us with the booking reference. Do not assume a delayed result means payment failed.
How do cancellation and refunds work?
Contact us before paying to confirm the cancellation and refund conditions for your journey. The website does not currently publish a fixed refund schedule.
Read our booking terms or explore journeys.